Refund & Cancellation Policy

Last updated: 16 July 2026

AfterCloseLab sells prepaid digital credits (questions and backtests). Because credits are delivered to your account instantly after payment and never expire, our policy is simple and fair:

1. Delivery

Credits are digital and are credited to your account immediately upon successful payment confirmation from Razorpay. No physical shipping is involved. If a successful payment does not reflect as credits within 30 minutes, contact us — we will resolve it or refund in full.

2. Refunds on unused credits

• You may request a full refund of a credit pack within 7 days of purchase, provided no credits from that pack have been used.
• If part of a pack has been used, the unused portion is refundable within 7 days at the pack's effective per-credit rate, at our reasonable discretion.
• Free credits are promotional and carry no cash value.

3. Failed, duplicate or erroneous payments

• Failed payments where money was debited are refunded automatically by the payment network, typically within 5–7 business days.
• Duplicate payments for the same pack are refunded in full once verified.
• If we ever charge you incorrectly, we refund the difference in full.

4. Cancellations

There is no subscription, so there is nothing that renews and nothing to cancel. Purchased credits simply sit in your account until you use them. If you delete your account with unused paid credits, you may request a refund of those credits under Section 2 timelines before deletion.

5. How to request a refund

Email support@aftercloselab.com from your registered email with the subject "Refund request", including the Razorpay payment reference ID. We acknowledge within 48 hours. Approved refunds are processed to the original payment method within 5–7 business days (bank timelines may vary).

6. What is not refundable

• Credits already consumed (a completed backtest or answered question).
• Dissatisfaction with a result of a study or backtest — the Service's job is to report what history shows, including unwelcome answers. Note that runs refused by the system are never charged in the first place.

7. Contact

ANSA Nexus Ventures · Mahalaxmi Nagar, Indore, Madhya Pradesh, India, 452010 · support@aftercloselab.com